Librarian office hours
Due to the library renovation taking place at MPOW (you can read more about the project here) the librarians are embedded around campus in different academic buildings. We tried to relocate each subject librarian to be near at least one of the departments they liaise with or, in some cases, in highly student-trafficked buildings. Some goals of the initiative are to improve library visibility to the entire university community, develop more meaningful and effective relationships with faculty, and provide research assistance more closely to the point-of-need for students (before, during, between, after classes, etc).
Another facet of this “experiment within an experiment” is that librarians will be holding regular open office hours – starting with three hours per week. As far as I’m aware, this hasn’t been done at Millersville in the past, but I am very excited to give it a try. It’s one of the many things we are adding to our “suite of services” since we are not staffing a traditional reference desk for the time being. Yes, you heard right, but that’s the topic of another post coming very soon so you’ll have to wait to learn more.
I think one challenge to offering librarian open office hours will be promoting it. It’s not simply a case of “if you build it, they will come.” Teaching faculty have class syllabi where they can list this sort of information and they also have the power of grading on their side. Some things I am doing (or are in the works) to promote my office hours include:
- The creation of this simple landing page which includes my contact information, subject areas, office location, photo and will eventually list my regular open office hours.
- QR codes leading to said landing page on my office door and courtyard-facing window.
- Emailed all faculty in my subject areas with my information, the landing page link, and the QR code inviting them to list it on their course syllabi.
- Will mention office hours in all of the library instruction sessions I teach this fall.
- Will have a sign on my door listing my office hours.
Problem #1: I have not set my hours yet (and have to within a week)! Has anyone tried this and had success or failure with any particular time slots or days? I suppose it depends on the institution, but I am interested in any feedback you have. I emailed an MU colleague and he suggested that late morning and lunch hour-ish tend to be best (between 10:30am-2:30pm). I also have to consider commuter students who have evening classes. Thoughts?
Problem #2: What am I not thinking of in terms of promoting this new initiative? How can I encourage students (or even faculty & staff) to stop by or schedule an appointment? All creative ideas are welcome!
*Note: Open office hours are not the only way we are providing research assistance to the university community during the renovation. I’ll also be doing at least 5 hours/week of virtual research assistance (monitoring phone, text messages, chat/IM & email inquiries) and we’re planning strategic “blasts” of in-person research help during the busiest times of the semester based on past statistics.*