Erin Dorney

Blogging life & librarianship

ACRL 2011 Virtual Conference, Thursday

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(As a reminder, all of these sessions were streamed live and recorded, so if you missed them, anyone who registered for ACRL can log into the virtual conference website and watch them in a few days)

9 AM: On the Front Lines: New Opportunities for Embedded Librarianship, featuring Jenny Dale (First Year Instruction Coordinator at UNC Greensboro) and Lynda Kellam (Data Services and Government Information Librarian at UNC Greensboro).

  • First virtual session: 110 audience members
  • Part of these efforts were to increase retention, “mandate” from the UNC to work on this.
  • Audience Poll: How would you describe your institution? 28% large public university, 25% small private university/college, 23% medium public university
  • Librarians are tenure-track, 90 staff members.
  • Living Learning Communities = students work together in the same classes and live together in (sometimes) themed dorms (e.g. leadership, service). Usually smaller groups/cohorts of students to help them develop a community they feel comfortable with.
  • They have librarians embedded in academic courses, in academic departments, and in learning communities (focus of the presentation today).
  • Audience Poll: Are  librarians on your campus embedded? Yes in online classes (12%), Yes in traditional face-to-face classes (20%), Yes in some other way (14%), Yes in a combination of the above ways (54%), No (24%)
  • Case Study: Warren Ashby, oldest living-learning community in North Carolina. Started by doing select outreach events there (on-site), but that developed into more (office hours, curriculum development – helping faculty create assignments that integrate research and the library, library instruction in the dorms). Attended a lot of events there as well (e.g. student unconference).
  • Library First-Responder – A student was trained for about 15 hours. In the dorm who has familiarity with the library services, contact info., and could help direct students in the right direction to get help from a librarian. Library ambassador. Student volunteered for the job (and is paid based on time she spends answering questions). They advertised her dorm room and chat/IM name (with her permission). She decided that whenever her dorm door was open, she could help.
  • Create a LibGuide specifically for a living-learning community was very popular.
  • Audience Poll: Does your campus have learning communities? 55% yes, 42% no
  • Best practices:
    • Identify potential partners
    • Define your relationship with your assigned unit. Could be hands off approach is best.
    • Balance outreach with other responsibilities
    • Redefine the library’s role
    • Connect with the institution’s strategic goals

10:30 AM: Personal Branding for New Librarians: Standing out and Stepping up, featuring Bohyun Kim (Digital Access Librarian at Florida International University), Erin Dorney (Outreach Librarian at Millersville University Library) and Kiyomi Deards (Assistant Professor at University of Nebraska Lincoln).

This was my first virtual presentation ever! I think it went well judging from tweets? Perhaps someone will blog about it and I can link to their coverage here. If you attended, thanks! There were more than 107 audience members.

12 PM: Depending on our Users: Collecting User Feedback to Assess and Improve Research Consultations, featuring Carrie Forbes (Instruction Coordinator and Reference Librarian at University of Denver Penrose Library) and Erin Meyers (Student Outreach Librarian and Research Center Coordinator at University of Denver Penrose Library).

  • 134 audience members
  • Audience Poll: Do you offer reference or research consultation services? 90% yes
  • Noticed a decrease in number but increase in complexity of research questions at the reference desk.
  • Wanted to offer consultations in a visible, dedicated space – essential element, enclosed by glass walls, first floor for referrals.
  • Audience Poll: Where do you offer these services? 53% in librarian office, 18% at reference desk, 15% in another dedicated library space
  • Need to assess interactions – length, type, #.
  • Data from Sept. 09- Sept. 10 from surveys following the consultation. Demographic information, service awareness, satisfaction & open-ended question designed to get at learning outcomes.
  • Needed buy-in from all reference faculty and GAs who worked at the research center for this feedback survey. It’s online and built-in survey monkey. Worked together on wording (verbal and written). Tweaked it as they went during the first quarter.
  • They average about 300 instruction sessions/workshops for the size of their university (10k students)
  • Instructional assessment – they asked: What was the most important think that you learned in the library workshop? If you were to attend a follow-up workshop, what topics or resources would you want us to cover?
  • Research sessions are one hour in length, sometimes 1-1, sometimes 1-many
  • Social Work, International Studies, LIS, Business & Clinical psychology (top 5 graduate majors seeking help in the research center). Important data for marketing the services.
  • Satisfaction rate: Out of 938 individuals surveyed, 93.8% would recommend to a friend or classmate
  • When did students seek help? How far before due date did you seek help – 5 or more days before the due date (66%)
  • 7 faculty reference librarians who are liaisons as well. 10 grad students working at the research center consultation room. Very robust training program including shadowing librarians.
  • They have the ability to have 4 consultations going on at the same time.
  • They work with faculty to market the service via faculty, campus events, orientation, liaison advisory group (faculty across campus who attend 2 meetings per year).
  • Some students like to tell their professors that they sought extra help at the research center.
  • They have written a more complete article about this service (“The Research Center…” in Reference Services Review Volume 38, Number 1, 2010).
  • How did you hear about the research center? From a professor, in a library instruction session, new student orientation.
  • Audience Poll: How do you assess your reference services? Counting reference questions (on-going) 79%, counting reference questions (sampling) 17%, user surveys/feedback 6%
  • Graduate students are staffing on weekends.
  • They want to modify some of the learning outcomes questions (due to low response rate), work on assessment of non-students (community, faculty), talk to faculty about the quality of work they are seeing & look for correlation, follow students over a period of time to determine long-term impact.

1:30 PM: Training Volunteer Library Teachers: Novice to Professional in a Few Painless Steps, featuring Suzanne Julian (Library Instruction Coordinator at Brigham Young University).

I took a break for this session to work on some homework due tonight for my poetry class. If I find someone who blogged it, I will post the link here for you.

3 PM: Benefits and Challenges of Academic Librarians in Virtual Worlds, featuring Robin Ashford (Reference & Distance Services Librarian at George Fox University), Beth Kraemer (Information Technology at University of Kentucky), Diane Nahl (University of Hawaii) and Denise Cote (Associate Professor at College of DuPage).

  • 112 audience members
  • Audience Poll: Have you created an avatar in a virtual world? 50% yes 50% no
  • Many virtual worlds are used by young children
  • Virtual worlds are currently in the trough of disillusionment (according to Gartner’s Hype Cycle)
  • They found that the primary responsibilities of academic librarians in second life were pretty much evenly distributed among the various areas of library work.
  • Used social media to get the word out about the Google Docs survey. Was out for about a month.
  • Successes = library events and traditional reference work, collaboration, professional development and content creation.
  • Texas Wesleyan University Genome Island
  • Challenges = technical difficulties, steep learning curve, insufficient value and unknown application.
  • Their study represents a sounding taken 5 years after academic librarians began working in second life.
  • 62 respondents to their survey.
  • Second life is open source so other virtual worlds use its code.
  • We can’t replicate traditional library work in the virtual world environment.

4:30 PM: Digital Library Interdependence: Building external partnerships with cultural heritage organizations, featuring Darren Poley (Outreach Librarian at Villanova University).

  • 87 audience members
  • Geared towards external partnerships developed.
  • To have a trusted digital repository is really at the heart of what a library offers to an institution.
  • Audience Poll: Do you have a trusted digital repository? 38% in development, 38% growing for some time, 24% not yet
  • Factors: (RLG-OCLC Report, May 2002)
    • Scope of collections (looking for a fit for what you’re already building in your collection). What special collections do you already have? What subjects are descriptive of your institution? What associations does your library already have?
    • Preservation and life-cycle management (in order to be trusted, needs to be able to migrate and be preserved)
    • Wide range of stakeholders (most important factor to creating interdependence. Library has a commitment to look outside of itself to see who would have a shared stake in preserving this heritage)
    • Ownership of material and other legal issues (proper documentation, owner and copyright permissions). Make friends with the legal department. Discuss real situations you can envision.
    • Cost implications
  • Institutional latitude – Do you think your institutions gives you the latitude to build digital partnerships?  Are digital initiatives, technology development, and public affairs handled inside or outside of the library?
  • VuDL –

Did you attend ACRL on-site or virtually? Feel free to share your thoughts and experiences.


Written by Erin Dorney

March 31, 2011 at 5:26 PM

Posted in Uncategorized

Tagged with , , ,

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